Terms of Use

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Effective Date: 1 July 2025

Welcome to The Botanist Health Pty Ltd (referred to as "we", "us", "our"). These Website Terms of Use ("Terms") govern your access to and use of our website www.thebotanisthealth.com.au ("Website"), including all information, tools, and services available through it. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

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1. General Information

Our Website provides general information about our telehealth services, including consultations, prescription services, and health-related support. It does not replace professional medical advice, diagnosis, or treatment provided in-person by a qualified healthcare professional.

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2. Eligibility

You must be at least 18 years of age, or have the consent of a parent or legal guardian, to use this Website and our services. By using the Website, you confirm that you meet these eligibility requirements.

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3. Medical Services

Any healthcare services made available through this Website are provided by registered Australian healthcare practitioners in accordance with Australian law and relevant health professional regulations. Any prescriptions issued are subject to clinical appropriateness and practitioner discretion.

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4. Use of the Website

You agree to:

• Use the Website only for lawful purposes;
• Provide accurate and complete information when creating an account or using services;
• Not interfere with the Website’s functionality or security;
• Not use the Website for any purpose that is unlawful, fraudulent, or harms others.

5. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must notify us immediately of any unauthorised access.

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6. Privacy

Your use of our Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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7. Intellectual Property

All content on the Website, including text, graphics, logos, and software, is owned by or licensed to us and protected under Australian and international copyright laws. You may not reproduce, modify, or distribute any content without our prior written consent.

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8. Links to Third Parties

Our Website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these external sites. Use them at your own risk.

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9. Disclaimer and Limitation of Liability

To the extent permitted by law:

• We provide the Website "as is" and without warranties of any kind;
• We are not liable for any direct, indirect, or consequential loss or damage arising from your use of, or inability to use, the Website or any services provided through it;
• Nothing in these Terms excludes any rights you may have under the Australian Consumer Law.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website after changes indicates your acceptance of the new Terms.

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11. Governing Law

These Terms are governed by the laws of the State of [Your State], Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in that State.

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12. Contact Us

If you have any questions about these Terms, please contact us here.
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