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Privacy Policy

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‍Effective Date: 1 July 2025

At The Botanist Health Pty Ltd ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our telehealth services and website located at www.thebotanisthealth.com.au.

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1. What Personal Information We Collect

We may collect the following types of personal and health information:

• Identity and contact information: Name, date of birth, phone number, email address.
• Health information: Medical history, medications, consultation notes, symptoms, prescriptions.
• Payment information: Credit/debit card details or other billing details when making payments.
• Technical data: IP address, browser type, device information, usage data, and cookies.

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2. How We Collect Your Information

We collect personal information when you:

• Register or book an appointment on our website.
• Submit medical or consultation forms.
• Engage in a telehealth consultation.
• Communicate with us via email, phone, or online forms.
• Use our website or mobile platform.

We may also collect information from third parties such as pharmacies or other healthcare providers, with your consent.

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3. Why We Collect Your Information

We collect your information to:

• Provide telehealth consultations and healthcare services.
• Communicate with you about your care and follow-ups.
• Send prescriptions to your pharmacy of choice.
• Process payments and issue invoices.
• Improve our services and website performance.
• Comply with legal and regulatory obligations.

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4. Disclosure of Personal Information

We may disclose your information to:

• Registered health practitioners involved in your care.
• Partner pharmacies for dispensing prescriptions.
• IT service providers and secure hosting platforms.
• Government regulators or authorities if required by law.

All third parties are bound by confidentiality and privacy obligations.

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5. Storage and Security

Your personal information is stored securely on servers located in Australia (or specify region if different). We use appropriate technical, administrative, and physical safeguards to protect your data from misuse, interference, loss, and unauthorised access.

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6. Access and Correction

You have the right to access your personal information and request corrections. Please contact us using the details below, and we will respond within a reasonable time.

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7. Cookies and Analytics

We use cookies and similar technologies to improve your experience, analyse site usage, and provide relevant advertising. You can manage cookie preferences through your browser settings.

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8. Overseas Disclosure

We do not routinely disclose personal information overseas. If it becomes necessary, we will ensure the overseas recipient complies with Australian privacy standards or obtain your consent.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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10. Contact Us

If you have questions or concerns about your privacy or this policy, please contact us here.

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